Return & Refund Policy
RETURN POLICY, REFUND, CANCELLATION POLICY :
Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund within 7 days of delivery. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
ORDER RETURN IS TOTALLY FREE. YOU DON'T HAVE TO PAY ANY CHARGES.
Customers are advised to carefully read the return and refund policies of the company before making a purchase to understand what products are eligible for returns and refunds. If a customer has any questions or concerns about a product's return policy, they should contact on email@example.com for more information before making a RETURN.
In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care firstname.lastname@example.org within 7 (Seven) days from the delivery of the product.
SKB MARKET reserves the right to cancel the Return request, if the customer reaches out to email@example.com after 7 days of delivery.
Upon receiving your Return/Refund request, shall verify the authenticity and the nature of the request. If we finds that the request is genuine, it will initiate the Return and Refund process. then we shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, we reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by in this regard.
The returns are subject to the below conditions:-
Return requests arising due to change in prescription do not qualify for Return;
Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and
Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.
Any return request will be accepted after providing unboxing video so please make sure that when you receive your parcel then unbox your parcel during video
For Return intimation, please drop a mail on firstname.lastname@example.org between 8AM to 8PM, Monday to Sunday.
Customer care team will verify the claim made by the customer within 3(three) business days from the time of receipt of complaint.
Once the claim is verified as genuine and responsible, we will initiate the collection of product(s) to be returned.
The customer will be required to pack the product(s) in original manufacturer’s packaging.
Refund will be completed within 7 (seven) days from date of reverse pick up (if required).
Order placed through online wallet will be credited to the wallet.
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